Privacy Notice

Last updated: 23 October 2026

This Privacy Notice explains how Our Support Hub ("we", "us", "our") collects, uses, shares and protects personal data when you use our website and services (the "Service"). Our Support Hub is the data controller for the personal data described below.

1. Personal data we collect

Account data — name, email address, password (hashed), role (worker / participant / admin).
Profile data — phone number, profile photo, support preferences, qualifications and other content you choose to add.
Service data — service agreements, shift notes, messages, invoices and other records you create in the platform.
Support data — messages you send to our support team and any attachments.
Usage and device data — IP address, browser type, device identifiers, pages viewed, timestamps, error logs.
Cookies — essential cookies for sign-in and security, and limited analytics cookies. See "Cookies" below.

Payment card details are collected and processed by our payment provider, Paddle, and are not stored on our servers.

2. How we use personal data

To create and operate your account and provide the Service (contract performance).
To process subscriptions, free trials, and billing through Paddle (contract performance, legal obligation).
To provide customer support (legitimate interests, contract performance).
To secure the Service, detect fraud and abuse, and maintain audit trails (legitimate interests, legal obligation).
To improve the product, debug issues and develop new features (legitimate interests).
To send service-related emails (contract performance) and, where you have opted in, marketing emails (consent).
To comply with applicable laws and respond to lawful requests (legal obligation).

3. Legal bases (UK/EEA users)

We rely on: performance of a contract with you; our legitimate interests in running and improving the Service; compliance with our legal obligations; and your consent where required (for example, optional marketing). You can withdraw consent at any time.

4. Sharing personal data

Merchant of Record — Paddle.com Market Ltd for sale of the product, subscription management, payments, tax compliance and invoicing.
Service providers / subprocessors — hosting, database, email delivery, error monitoring, analytics and customer support tooling, acting on our instructions.
Professional advisers — legal, accounting and insurance advisers, under confidentiality.
Authorities — where required by law, court order, or to protect rights, safety and property.
Other users — content you publish to a participant or worker you are connected with (e.g. a service agreement) is shared with that user.

We do not sell personal data.

5. International transfers

Where personal data is transferred outside the UK / EEA / Australia, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

6. Data retention

We keep personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations (e.g. tax records), resolve disputes and enforce agreements. When data is no longer needed, it is deleted or anonymised.

7. Your rights

Depending on your location you may have rights to access, rectify, erase, restrict or port your personal data, to object to processing, to withdraw consent, and to lodge a complaint with your local supervisory authority. We respond to verified requests within one month. Contact us at support@oursupporthub.com.

8. Security

We use appropriate technical and organisational measures including encryption in transit and at rest, role-based access controls, audit logging and regular reviews. No system is perfectly secure; please use a strong unique password and notify us of any suspected compromise.

9. Cookies

We use essential cookies needed for authentication and security, and limited analytics cookies to understand aggregate usage. You can manage cookies via your browser settings; disabling essential cookies will break sign-in.

10. Children

The Service is not directed at children under 16 and we do not knowingly collect their data.

11. Changes

We may update this notice from time to time. Material changes will be notified in-app or by email.

12. Contact

Our Support Hub — support@oursupporthub.com.